Site Help

Recommended Browsers

Disneyworld.com is optimized for Chrome 18, Firefox 12, Internet Explorer 7, 8 and 9, and Safari 5. The site also uses Adobe Flash elements and will require a browser that incorporates Flash.

To download a recommended browser, please select one of the options below.

• Chrome, vist the Google Chrome Download Page
• Firefox, visit the Mozilla Home Page
• Internet Explorer, visit the Download Internet Explorer Page
• Safari, visit the Apple Safari Download Page

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Viewing Multimedia on the Site

This site uses extensive dynamic multimedia sounds and images. To best experience the site, you will need to install several plug-ins. Plug-ins are free programs which, when downloaded and "plugged in" to your browser, play sound, animation, film clips and more. To properly view this site, your browser requires 4 plug-ins: QuickTime, Flash, Shockwave and Acrobat Reader. They are available at our Download Center. For more information, see the section entitled "Using Plug-Ins" below.

For our Guests with disabilities, we offer pages presented in .html text only so that they can be read by alternative browser applications. These pages can be reached by clicking on the link on the Home Page of this site or you can visit the Guest Services - Guests with Disabilities section directly.

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Using Plug-Ins

Plug-ins are free programs which, when downloaded and "plugged in" to your browser, play sound, animation, film clips and more. Most of the plug-ins required to view Disneyworld.com are included in the recommended browsers.

Four are necessary to properly display this site:

Adobe Acrobat Reader - PDF documents.

Adobe Flash - High-quality interactive and animated graphics, such as our maps, virtual tours, and other enhanced media.

Adobe Shockwave - Rich, engaging interactive Web content.

QuickTime - Streams digital media quickly and easily.

At our Download Center, we can help you detect, download and install any missing plug-ins.

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Plug-In Trouble

Some plug-ins won't start working until you completely exit the program after downloading and then restart your browser. If that doesn't work, refer to the installation instructions for that particular plug-in.

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Site Search

The keyword search feature on Disneyworld.com is designed to help quickly find your information. Here are some tips for optimizing your searches:

1. Be specific. The narrower the topic of a search at the beginning, the easier it will be to scan the results. For example, here are three searches of varying specificity:

• dessert
• ice cream
• Kitchen Sink Sundae

The search for "Kitchen Sink Sundae" will deliver the most limited and focused set of results.

2. Feel free to enter either single words or phrases. The following examples are all valid searches:

• Goofy
• Audio-Animatronics
• it's a small world

3. If you are looking for an exact phrase -- identical in phrasing, spelling, and punctuation - enclose it in quotation marks.

Here are some examples:

• "Cinderella Castle"
• "Cirque du Soleil"
• "Roy O. Disney"

Search ignores capitalization. "Cinderella Castle" and "cinderella castle" will produce the exact same results.

4. Use conjunctions ("AND", "AND NOT", "OR") to include or exclude keywords from a search:

If you want entries that contain certain words but in no particular order, type the word "AND" between them.

For example: crafts AND holiday

For entries in which any or all of the desired words might appear in the search results, type the word "OR" between them.

For example: Mickey OR Minnie OR Donald OR Goofy

5. Experiment with different keyword combinations. Depending on the nature of the intended results, one pairing might work better than another. For example:

• "Magic Kingdom fireworks" - returns entries with only that exact phrase.
• "Magic Kingdom" AND fireworks - returns entries that contain the exact phrase "Magic Kingdom" but also with the word "fireworks" somewhere in the text.

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PDF Files

PDF is an acronym for "Portable Document Format," a file format created by Adobe® that lets you view and print a file exactly as the author designed it. To view and print a PDF file, you need to have Adobe® Acrobat Reader®. If you do not already have Adobe Acrobat Reader, you can download it from the Download Center.

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Cookies

Cookies are pieces of information that a Web site sends to your computer that allow the Web site to remember important information that provide all kinds of functionality.

We use cookies for a variety of purposes. For instance, we use cookies to remember and process your registration profile, as well as purchases of special offers or vacation packages.

You can choose to have your computer warn you each time a cookie is being sent or you can turn off all cookies altogether. Do this through your browser settings. Each browser is a little different, so look at your browser Help menu for the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your Web experience more efficient, and some of our services will not function properly.

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